Di Vapor offers free UK Mainland delivery with every product as standard. This includes all steam showers, infrared sauna cabins, whirlpool baths, shower enclosures and accessories. Di Vapor aims to deliver all stocked items within 48 hours, with deliveries to the Highlands and offshore islands understandably taking a little longer. If you require delivery outside of the UK Mainland, please contact us for more detailed information.

All Di Vapor products are loaded onto oversized pallets before being dispatched to your delivery address. Di Vapor utilises a variety of third party networks to ensure that your goods arrive to you quickly and safely. It is important that you have at least 2 (and possibly more depending which item you order) able bodied persons at the delivery location to assist with the unloading & delivery process. For more information on individual units please see the "Pre-Installation Guidelines" document which can be found on each product page. Alternatively, you can contact us using the websites contact form.

Di Vapor understands that renovating a bathroom can be a time consuming, financial investment that requires precise planning and commitment. That's why Di Vapor provides a 2 year parts guarantee as standard with all products including steam shower cabins, infrared saunas, whirlpool bathtubs and shower cabins. This guarantee covers all parts against possible manufacturing failure that could lead to unit break-downs. For added peace of mind, all Di Vapor products are checked by our quality control team before they are packaged and sent out.

In the unlikely event of a part failing, simply contact Di Vapor to arrange a replacement. Most spare parts are stored in our UK based warehouse ready for immediate dispatch to ensure that you get back up and running as soon as possible. If the part is out of stock, Di Vapor will provide you with a lead time for a replacement, whilst doing everything we can to ensure the part arrives as quickly as possible.

Di Vapor does not accept any liability regarding the installation of any spare parts. Your statutory rights are not affected. For more information on guarantees, please contact us or visit our guarantees page.

If you've found a Di Vapor product cheaper elsewhere, simply contact us by visiting our price match page with full details to qualify for a price match.

Di Vapor understands that our bathroom units are not the cheapest in the marketplace. Our sales team are often asked why our products are seemingly more expensive than other suppliers found on the internet or popular auction websites. Prices from other suppliers can vary depending on a variety of factors including product quality and after sales service. With Di Vapor, you can be confident that our after sales team will be here to help you in the unlikely event that you encounter a problem.

Di Vapor is often contacted by people who have purchased units from other suppliers, only to find that they have had little or no after service support when a problem arose. Some "fly-by-night" companies who sell products on a part time basis may be impossible to contact after just a few weeks. The popular phrase "you get what you pay for" definitely applies with bathroom products and furniture.

Di Vapor understands that buying products from the internet can be a daunting task for some, which is why Di Vapor offers the Homeview Guarantee as standard with all products including steam showers, Solare infrared saunas, whirlpool baths and shower enclosures. In order to maintain our competitive prices, high level of customer service and unrivalled after service support, Di Vapor does not have units on display across the country. By not having showrooms across the country, Di Vapor can keep overheads down thus keeping prices as low as possible for you, the customer.

To ensure the risk of buying a product from Di Vapor is eliminated; all products are supplied with our unique Homeview Guarantee. Di Vapor will deliver the product to your home at a date that suits you. If you're not completely satisfied with the quality or finish of the product, Di Vapor will collect the goods at no cost to yourself and issue a full refund. All we ask is that you keep all original packaging so that the item can be resold.