We value your feedback.
Di Vapor aims to provide the highest quality products and customer service. We value your feedback and suggestions on your buying experience as a whole. Please take a few moments to complete this brief feedback form:
|"Great service and a great addition to our bathroom. Speedy delivery from time of order. Thanks to customer services team for answers to some newbie questions, much appreciated."|
|Lee Cottrell - Berkeley (SA-BB301) Owner||Berkeley Steam Sauna |
|"Just a quick note to say that the shower unit is great, we have used nearly every function now and it certainly is the envy of our friends and neighbours! I think you could start a trend!! Overall we are very pleased with the unit and would recommend your company to anyone that was considering a unit from yourselves. Thanks again!"|
|Robin Philips - Caspian Owner||Caspian Steam Shower |
|"I am extremely impressed with Di Vapor and the whole purchasing process. I contacted Dan by email and had a response very quickly explaining everything I needed to know. I was very wary of purchasing another steam shower as I have had three previous ones from different companies, which all had faults and had to be removed. My Di Vapor shower came within 48 hours and was installed in a few hours, no leaks, and it looks amazing. All the functions on the Cascade work well and both my son and I are very impressed. All communications with Dan were responded to promptly and I would have no hesitation recommending them to anyone interested in purchasing a steam shower."|
|Ms E Whitham - Cascade (S-DV6007) Owner||Cascade Steam Cabin |
|"Customer service was excellent from initial inquiry right through to delivery and technical help during assembly. Minor glitches were ironed out right away. Communication was easy and informal while retaining a business like feel. But best of all.....we just love our steam shower!"|
|Alexander Sneddon - Ivela (S-DV010B) Owner||Ivela Steam Shower |
|"Would just like to say a great big thank you to Dan for all his help. Very impressed with the shower, we love it (our plumber was also very impressed as he thought the instructions were very easy to follow) if you are thinking of this type of shower do not hesitate in buying from DI VAPOR, very professional outfit. Very happy customer.|
|Mrs Maureen Leonard - The Ivela Owner||Ivela Steam Shower |
|"I was very impressed with the Geneva (S-DV015) steam shower, it was much cheaper than those with similar features elsewhere. Dan has always been helpful when contacted and given a quick response, whether that was advice or sending parts. All my familiy love the steam shower and like its many features. Thanks again Di Vapor.|
|Paul Henley - Geneva (S-DV015) Owner||Geneva steam shower page |
|"I am absolutely delighted with my sauna. I spent some time researching different manufacturers and suppliers, but have to say I made a great choice. Di Vapor were extremely helpful, the website is very informative and surprisingly accurate, and Dan was a great help. However, the product far exceeds the build quality I was expecting, it's a lot of value for the money - beautifully built, easy to assemble and a delight to use. I use the sauna regularly, 30 minutes most days, it's become my chill out zone, the electricity bill hasn't increased at all, and I feel great as a result of using it often. Sweating starts after about 5-10 minutes and after that the sweat generated is copious! All in all, much, much better than I expected. Thank you."|
|David Taylor - Solare Duo Basswood Owner||Solare Duo Basswood |
|"From ordering to delivery of this product it has been first class including the storage of the cabin while we were in preparation to receiving it. Di Vapor have been excellent to deal with and have great after sales also."|
|Rob Digney - Caspian Steam Shower Owner||Caspian steam cabin page |
|"The unit itself is working well and is as good as we'd hoped (we had high expectations!). Price was very competitive against other options we had looked at.|
The customer service was always prompt and responsive, dealing with any questions/problems that arose quickly. Only slight issue we encountered was where the instructions had not been fully updated for updates to the design, but these were easily dealt with via the technical support team."
|Simon McKay - Onega Owner||Onega steam shower page |
|"In an environment of increasingly poor customer service, the team at Di Vapor have been nothing short of outstanding. Not only is the product great, but the overall responsiveness to even the slightest question was exemplary. At one point, a representative was responding to my emails from his holidays! I will be strongly recommending Di Vapor to all my friends and family. Thank you for an outstanding overall experience!"|
|Alex Furber - Caspian Owner||Caspian Steam Shower |
|"An easy and pleasant experience. Good communications before I placed the order, answered all my technical questions by email promptly. This gave me the confidence to order online from a supplier I had not used before."|
|Mr Keith Hunter - Bellano Owner||Bellano whirlpool bath |
|"Excellent service - I would have no hesitation in recommending this company and your products to my friends and collegues. Delivery was executed on time with the minimum of fuss, with very good customer service. Thank you very much! "|
|Mr Keith Bradish - Cascade Owner||Cascade steam enclosure |
|"Buying experience was excellent, the unit arrived within a week. However, just as importantly it was well packaged with critical items such as the glass being well packed. All in all a good service and I would have no hesitation in ordering from Di Vapor again. "|
|Mr David Wilson - Verona Owner||Verona steam cabin |
|"Our shower was delivered promptly as requested. We had a slight problem with the mirror on the cabin, but Di Vapor solved this matter for us Free of Charge by return. All in all - an excellent service! "|
|Mrs M Roydhouse - Prestige Owner||Prestige steam shower |
|"Delighted with everything - I love my new shower!"|
|Mrs Marilyn Taylor - Cascade Owner||Cascade steam shower |
|"Purchased from the Ideal Show, Birmingham NEC. Excellent service with a quick delivery.It is the best impulse buy that I've ever made!"|
|Mr William Billington - Solare Duo Cedar Owner||2 person infrared sauna |
|"Ordered via telephone after first looking on web to ensure design would meet the limited dimensions of the bathroom. Installation was quite easy, although the need to have two people to install was unfortunate but very necessary."|
|Mr Manuel Barbosa - Ivela Owner||Ivela steam cubicle |
|"Our steam shower was delivered on day as arranged. We ordered on line. The shower was incredibly well packaged to avoid any damage. When we needed a spare part some months later, it was sent out free of charge and quickly delivered. "|
|Mrs Jean Fletcher - Cascade Owner||Cascade steam cabin |
|"Buying experience was excellent, with the only minor problem being with the installation. The hot and cold pipe colours were mixed up, with the hot connected to the cold and vice versa."|
|Mrs R Gibbs - Cascade Duo Owner||Cascade Duo steam shower |
|"I bought my steam shower online and was nervous because I had not actually seen the product or ever paid for something without really knowing anything about the company. There was a long delivery date but the shower was delivered when stated and all calls to Di Vapor were responded to quickly. "|
|Mrs Denice Harrison - Cascade Owner||Cascade steam shower |
|"Excellent customer service and when I did experience a problem, it was dealt with very quickly and efficiently. I highly recommend the saunas!"|
|Mrs Elizabeth Price - Solare Solo Cedar Owner||single person infrared sauna |
|"Excellent service provided. Very helpful and the product value is truly excellent. Very well recommended to others! "|
|Mr Hitendra Patidar - Luxor Owner||2 person whirlpool bath |
|"Staff were very helpful and helped me work within a very small space - Nice steam shower."|
|Miss Karen Tillyer - Ivela Owner||Ivela steam shower |
|"Hassle free. "Does exactly what it says on the tin" No problems whatsoever."|
|Mr Eric Tune - Solare Duo Bass Owner||2 person infrared sauna |
|"Very easy to order, buy and deliver. I would highly recommend Di Vapor! "|
|Dr Nuala Dunne - Cascade Owner||Cascade steam shower |
|"Problem with damaged section which was resolved in an expedient manner."|
|Mr Steve Dobinson - Venice Owner||Venice steam enclosure |
|"We chose Di Vapor primarily because we had very specific requirements for a clear panel unit of certain sizing and door position. The unit we chose fitted these needs perfectly at a reasonable price. We have been delighted with the product and service we received. "|
|Mr Chris Garden - Venetian Owner||Venetian steam shower |
|"The buyer experience and customer service was good, with a speedy delivery service. The product has a nice look and feel, with simple controls. The steam on / off has been tempermental. "|
|Mr Andrew McKee - Ivela Owner||Ivela steam shower |
|"Having no knowledge of steam showers I phoned and emailed "Dan" on several occasions and he was always helpful and knowledgable. He advised us on the best product for our requirements and the shower is beautiful. "|
|Mr Steve Howcroft - Cascade Owner||Cascade steam shower |
|"I saw this unit at an exhibition in Birmingham and everything came as explained. I was quite impressed with the quality I saw, so I ordered it. "|
|Mrs Sushila Chauhan - Cascade Duo Owner||Cascade Duo steam shower |
|"Excellent customer service and technical advice from the Di Vapor team."|
|Dr Javaid Mir - Savona & Cascade Owner||Savona steam shower |
|"I ordered over the phone and the people I spoke to were helpful and merry. On installation, the handle kept falling off. I lost the manual and phoned the company to have help solving the problem. They duly provided a replacement with no problems."|
|Mrs Saqibah Omar - Savona Owner||Savona steam shower |
|"We are very happy with our purchase and received helpful information and guidance from Di Vapor's customer service and sales representatives. Overall, we are pleased that we bought our steam cabin from Di Vapor."|
|Mr Gauri Pardesi - Cascade Owner||Cascade steam shower |
|"I'm very happy with this sauna. I am experiencing some problems with the radio signal, but I think this is my general area as I never get good FM radio signal. A excellent quality product with top quality finish. Easy to use and quick to get going. Efficient delivery options where I was able to choose a date that suited me."|
|Tuvi Orbach - Solare Duo Infrared Sauna Owner||Solare Duo Infrared Sauna |
|"Unfortunately during my transit, the shower tray in my cabin was damaged. However, Di Vapor were able to handle a matter that wasn't entirely their fault, very quickly indeed. I received a replacement tray promptly, whilst the damaged tray was taken away within just a few days. Accidents do happen, but how they are rectified is very important. A class above - I would highly recommend Di Vapor to anyone. Thank you :)"|
|Karen Clachar - Ivela steam shower Owner||Ivela steam shower |
|"I would definitely recommend Di Vapor both for the quality of their products and for their excellent customer service. They were always on hand to deal with our queries in a professional and friendly manner. The steam cabin shower with Jacuzzi bath was definitely the best value product on the market, as I researched thoroughly before purchase. The Di Vapor oils package is a wonderful treat and again excellent quality. I am now celebrating my 3rd year with the wonderful steam shower - my little oasis at home, which my family and friends always comment on."|
|Charlene McQuillan - Crescent steam shower Owner||Crescent steam shower |
|"Very good service indeed - you can't fault their knowledge. Both advice on buying and technical installation were spot on. Well packaged and designed as large pieces for easy installation. Thoroughly recommended."|
|Simon Candy - Cascade steam cabin Owner||Cascade steam cabin |
|"I found the product via the search engine Google and conducted research on many different models that fitted within my size requirements. I carried out research on what I should buy, based on user reviews. The item came quickly and well packaged. On inspection, the handheld shower hose was damaged - easily rectified quickly by Di Vapor and replaced without fuss. The shower has worked well from the off, and is relatively simply to use. "|
|Chris Breese - Prestige Steam Shower Owner||Prestige Steam Shower |
|"If you want great gear with superb after sales service, look no further."|
|Paul Haskins - Cecina shower enclosure Owner||Cecina shower enclosure |
|"I'm very pleased with the unit and it's working well. Di Vapor were very helpful throughout the Ordering, Delivery, and assembly of the unit. It is a very real assett to my home."|
|John Jenkins - Berkeley Sauna/Shower Owner||Berkeley steam sauna |
|"Thank you very much for the parts and the fastness in what we received them. "|
|June Cooke - Spare parts Owner|| |
|"Brill unit, can't wait to use every day. We need to relax and this unit does the job, not bored with it 3yrs on. Thank you Di vapor"|
|allan nolan - TRIVI two seater unit Owner|| |
|"i trawled the internet and yours was the last firm i found! well worth waiting for!!! great service, friendly staff and my item was delivered very quickly and fitted perfectly plus no postage charge! thank you very much!"|
|angela jarvis - shower door rollers Owner||Door Rollers |
|"Excellent service - parts arrived promptly next day which meant we could fix and repair shelves. Thank you!"|
|Sian Thomas - Glass clips for floating Owner|| |
|"This is the third steam shower I have installed and it is the best on so many count, the service is first class and a pleasure to deal with the team, the quality is up there with the best and to build could not be easier, I spent one day removing the old shower, rerouting all the plumbing and making good the floor and tiling, the second part day was assembling installing and having a shower, simple as that, no real skills needed, basic tools and a little common sense, easy on your own no need for two, so all in all a great purchase, just take your time, seal all the joints before tightening, use a top grade sealant and you will have a first class steam shower and the knowledge you have the backing of a great team should you need them.|
I special thanks to Dan who I dealt with, plus thanks to the whole team at Di Vapor. "
|Martin Hills - The Ivela Steam Shower Owner|| |
|"I made an order on line for plastic Clip Brackets for shelves in my shower unit.|
I was very impressed by the quick delivery of the goods. Two of them however were faulty but after a couple of telephone calls - replacments were duly sent out to me.
Despite this small glitch I was very impressed with the over all Customer Service received and would have no hesitation in buying from your Company again and I would also have absolutely no problems in recommending to others."
|Mary C Russell - Part No: 11120012 Owner|| |
|"Many thanks for the air valve- Came quickly and as promised. I would just like to take this opportunity to say the overall experience from ordering to receipt of the whirlpool has been second to none, you personally answered all my questions very quickly and satisfactory. Its a pity other businesses do not have a customer services like Di Vapor. Helpful and quick to respond to all of our questions.|
Once again many thanks for everything relating to my order, it was well worth the money."
|Mick England - Varda Owner||Varda Whirlpool Bath |
Many thanks for your fast delivery, the replacement product I bought was exactly what I needed and your website was very easy to use. I would definitely recommend your service and use you again."|
| Jeremy Turner - 2127TG23S Door rollers Owner|| |
|"many thanks, correct part, super delivery "|
|andrew wallace - shower door roller Owner|| |
|"I was so happy to find your website and the thermostatic cartridge I was looking for after coming up empty in the U.S. We had recently bought our home to find out the temperature was stuck in our very nice shower setup. We grew very frustrated at not finding the correct part to fix our shower until we found your website. The drawing with the exact dimensions was very helpful as well as the description of the product. Having never ordered anything from overseas I was pleasantly surprised that the part arrived a total of 8 days after ordering, going from England to the western US. Thanks again"|
|John Sturtevant - Thermostatic Cartridge part no. 070156 Owner|| |
|"An excellent quality product, at a very fair price, and very speedy delivery. Well Done. I would certainly use you again."|
|Trevor Winters - Shower Door Handles 2175HAS Owner|| |
|"Excellent service, Excellent product. Would recommend you to others."|
|Christopher Hayward - Thermostatic Cartridge Owner|| |
|"I ordered some spare shower door runners which arrived next day and are identical to the ones I have on my shower door. First class service.|
I will definitely use you again for all my bathroom / shower spares."
|Nick Hassell - 2104TG25S Door rollers Owner|| |
|"Your prompt personal service by David, and follow-up was excellent, and the website was well done and easy to find. I would recommend you to local plumbing stores or outlets, because the company that furnished this Faucet was local, and went out of business. There must be many others with need for these parts here. None of the top plumbing suppliers in all of Montreal and area had the part."|
|Arthur Rosen - Vernet CA189-01 Thermostatic Cartridge Owner|| |
|"Great service for spares.|
|Michela Ferroni - Steam Shower Waste Drain Trap Owner|| |
|"Excellent service the part for my shower door was easy to find and arrived within 48 hours."|
|Jeremy Hodge - Shower door runner Owner|| |
|"What a refreshing change to deal with a company with such outstanding customer service and quality products!|
I needed a replacement valve for a shower and was really at a loss which one to buy due to the enormous amount of brands, types and sizes on offer until I found this company. I emailed them a picture (Very easy process!) and within minutes they called me to advise which one I needed. It arrived in the post the very next morning.
I am a great believer in you get what you pay for. Beware other companies offering cheaper lower quality versions, deal with Di Vapor, you won`t regret it!"
|Roy Cook - Thermostatic Mixer Valve Owner|| |
|"Total satisfaction. I had a lot of questions before during and after installation. All were answered in the most helpful manner. The Crescent itself: magnificent!"|
|Mr M Serrant - Crescent (S-DV658) Owner||Crescent steam shower page |
|"I'm only too happy to oblige with a comment. The first thing that impressed me with the DiVapor organisation was the web site. This was well laid out, easy to follow and contained a wealth of medical and technical details on the benefits of your products. In particular I appreciated the information on the health benefits of including a steam unit within a shower. Ordering was simplicity itself with the goods arriving at the agreed time and for the agreed price. The assembly instructions were easy to follow and allowed for the unit to be assembled and placed in position all within one afternoon's work.|
We now enjoy not only a safe environment in which to shower, but we have the benefit of a hand shower, overhead monsoon shower, needle massage water jets and a foot massager/washer. With, of course all the benefits to health from the steam generator. So impressed was my son with this unit that he is now actively considering purchasing the same or a similar unit from yourselves for his own house.
Keep up the good work !
|Mr J Howarth - Onega (S-DV023) Owner||Onega steam shower page |
|"I have to say that from placing my order and being kept up to date with progress, to delivery, has been conducted in a no nonsense and very professional manner and is a credit to yourself as well as your company.
An outstanding service and something to be proud of.
|Mr S Coates - Oxford (S-BB019) Owner||Oxford steam shower page |
|"Very good product. No problems at all - bent over backwards to help! Thankyou."|
|Mr D Timpson - Windermere (B-DV8007) Owner||Windermere whirlpool bath page |
|"Thank you for giving me the opportunity to provide a feed back on the purchase of the Geneva Steam Shower. When I decided to opt for your company it was after many weeks of looking at your products on the web, contacting you regarding what size which would best suit my requirements and most of all would you deliver.|
I had the misfortune to have ordered a steam shower from another Internet company which went into receivership leaving me with no shower and the prospects of loosing my money, but I have to say that you passed all the tests and promptly delivered my shower as promised, even when I contacted you to say that my oils had not arrived you dispatched a new set without question. Overall I have to say that I am very delighted with Di Vapor and the product is excellent. I would gladly recommend your products to anyone considering the purchase of a steam shower. I will be contacting you shortly to purchase new oils for the unit.
Best wishes, William McGuire "
|Mr W McGuire - Geneva (S-DV015) Owner||Geneva steam shower page |
|"We would just like to thank everyone at DI VAPOR for their help and assistance when we purchased our Onega Steam Room. We love being able to have a shower downstairs and have installed it next to our infra red sauna. Luxury to say the least. Your technical advice was great and the after sales service was second to none. We would recommend your Company and products to anyone.|
C & K Morgan"
|Ms C F Morgan - Onega (S-DV023) Owner||Onega steam shower page |
|"Polite helpful staff, with excellent product quality.
Mr T Reid"|
|Mr T Reid - Superior (S-DV008) Owner||Superior steam shower page |
|"We are very pleased with our Caspian Steam Shower and were pleasantly surprised with the level of after care service we received when one of the control units went faulty.
We would certainly recommend Di-Vapor to anyone looking for quality products and reliable aftercare.
|Mr M Penney-Cousins - Caspian (S-DV026) Owner||Caspian steam cabin page |
|"I would like to take the opportunity to say thank you for the excellent customer communications through out the whole process of buying the steam shower and afterwards.|
The shower is of high quality and the customer service has been impeccable when ever I had a slight problem with the shower I would e-mail you and, you would and do respond immediately with advice and guidance. For example one of the rollers snapped and you sent out replacements immediately and I am able to continue to enjoy your high quality products. I would always encourage friends and family to purchase from you.
|Mrs M Bahra - Geneva (S-DV015) Owner||Geneva steam shower page |
|"Overall service was very good, along with good product quality.
|Mr S Nutton - Geneva (S-DV015) Owner||Geneva steam shower page |
|"The unit works well does what it is supposed to. I have enjoyed it for over a year now and use as a steam unit and a shower.|
I have had no leakage issues or problems."
|Asim Rahman - Prestige (S-BB025) Owner||Prestige steam shower page |
|"Excellent. No problems. Ensure you've flushed new pipework before turning your water on to remove all debris. Other than that, excellent.
|Mr A Kay - Niagara (S-DV011) Owner||Niagara steam cabin page |
|All the information provided to Di Vapor is held in confidence and not given to any 3rd party.|