TERMS

Di Vapor Limited Terms and Conditions

Purchases that are made with Di Vapor Limited, completed using either telephone or Internet orders are subject to the following terms and conditions. By placing an order with Di Vapor Limited you give your acceptance of the following terms and conditions. The order of items will only be accepted to United Kingdom.

Important Customer Notes

You are advised not to book your plumber or carry out any preparatory work on your bathroom until your goods have arrived and been checked. Di Vapor cannot accept any liability for losses accruing from plumber or preparatory costs.
Please make sure you check that all items are present and free from any defects upon delivery and before signing the drivers delivery note. You must report any missing or damaged items to Di Vapor within 72 hours of delivery so we can help resolve this situation.
The steam showers, hydromassage bathtubs and sauna units are considered bulky and heavy items. Your items will be delivered by a single driver. Therefore, please make sure there are able bodied persons available to unload the items. It is at the discretion of the third-party driver as to whether they help lift products. Please see the pre-installation sheet for gross box weights and sizes.

About Us

Di Vapor bring a touch of luxury to your bathroom and bathing experience. We specialise in steam shower, hydromassage bathtub and sauna units providing an exclusive range of products that only we provide to the UK customer. Di Vapor Ltd aim to provide excellence in both its products and services, whilst maintaining competitive prices. Unfortunately, we can only supply these exclusive products to our UK based customers. Di Vapor Limited is based in the heart of the country and our registered office address is:

Colwall Lodge
Marsh Lane
Solihull
West Midlands
B91 2PQ
Phone: 08454 650 800
Fax: 0121 685 2598
Registered Company: 05669080

If you have any questions regarding one of our steam showers, hydromassage bathtubs or sauna products then please phone us on 08454 650 800. Alternatively, you can send us your feedback or query using our contact form found from the 'Contact' section at the top of the page.

Purchasing a Product

To make a purchase from Di Vapor you can either buy online today or call us on 08454 650 800.

Online: Please browse through our Internet site at http://www.divapor.com, which acts as our online catalogue, allowing you to view and buy all of our steam shower enclosures, hydromassage bathtubs and sauna rooms. Once you have made a choice you should select the 'extras' (e.g., aromatherapy oils) you require and then click the 'BUY NOW' button. This will forward your order information to Di Vapor. You can rest assured that your details are protected using the highest level (128bit) of commercially available encryption. Once you have completed your purchase, delivery will be arranged. Where a product is out of stock there will be a delay in delivery so a member of the Di Vapor team will be in contact to inform you of its progress.

Phone: Di Vapor is happy to take telephone orders using our phone line 08454 66 99 00 between 9am - 5pm, Monday to Friday. Please make sure you have your credit/debit card along with your selected product model to hand, which will ensure a quick and smooth transaction. Our sales team will be happy to answer any queries that you may have about the products in our online catalogue.

Pricing & Payment: The price of the products found on this website may vary from time to time. In exceptional circumstances, Di Vapor may make changes to the price charged to the customer to account for: sudden changes in manufacturer prices, the imposition of extra taxes or duties, or a pricing error or omission with the published price whether before or after the order has been confirmed. We accept telephone and online payments using Visa, MasterCard, Switch or Solo. Di Vapor can also accept personal cheque, postal orders or electronic bank transfers. Di Vapor may ask for a 10% deposit to guarantee, order or hold a product prior to the balance being paid. All payments must be cleared before any goods will be dispatched. All products remain the property of Di Vapor until paid in full. You can pay using the following cards:

Delivery Costs

Di Vapor provide FREE Delivery to all areas of mainland UK including the Isle of Wight, excluding some areas of the Scottish Highlands and Northern Ireland. The free delivery service is from Monday - Friday, inclusive.

Overview

	Delivery Time	Delivery Cost
Standard Parcels (e.g. aromatherapy oils)	5 working days	FREE
Bulky Items¹	3-7 working days	FREE
Express Delivery for bulky items	2 working days	£30+VAT

Please Call for a delivery quote to regions that are in the Scottish highlands and Northern Ireland.
¹ Bulky items include steam showers, hydromassage bathtubs, saunas and combination sauna and steam units.

Delivery

Di Vapor is pleased to provide FREE delivery to nearly all of our UK based customers. The delivery of items is subject to availability. Di Vapor will either email or telephone you with a confirmation date for delivery and information about the consignment you should expect. Please note that bulky items will require more than one person to unload the boxes off the delivery lorry. Please check the weights of your consignment before the delivery arrives and make appropriate arrangements to have ample manpower. Please note that the delivery times given by Di Vapor are provided as a guideline only and we cannot guarantee a given delivery date due to factors outside of our control, such as supplier or delivery company delays. However, the times given reflect the normal maximum period of delivery and Di Vapor aim to surpass these figures. Unfortunately, we cannot accept any liability for delays in delivery howsoever caused.

Weekends & Bank Holidays: If items are ordered during the weekend or over a bank holiday then the order date will be taken as the next working day. Orders placed during the Christmas period may incur delivery delays due to the warehouse being closed. You will be advised if a longer delivery time is unavoidable.

Upon Delivery: Please make sure you check that all items are present and free from any defects upon delivery and before signing the drivers delivery note. You must report any missing or damaged items to Di Vapor within 72 hours of delivery so we can help resolve this situation. Our courier company can only deliver goods to a ground floor location and are not responsible for moving your items upstairs. Ensure that people are available to assist with moving heavy/bulky goods at the delivery location. If redelivery needs to be arranged because no one was at the delivery location an extra charge may be applied. Goods will not be left unattended. We can only deliver to UK customers.

Easy Cancellations & Returns

Di Vapor will accept the cancellation and return of all items returned within 7 days from the day after the product was delivered providing the items are in perfect unused, re-saleable condition with the original sealed packaging. If packaging is unsealed it must be resealed. In the event where a refund is not due to faulty or misdescribed goods the refund will cover the cost of the item only and not include the cost of delivery back to our warehouse. If the product has been used or damaged and not in a re-saleable condition a re-stocking fee may be deducted from your refund. The delivery cost as specified by our courier company will be confirmed with you and deducted from the price of the item(s). Refunds will be made within 28 working days once the goods have been returned to our warehouse. If you would like to make a return then simply tell us your name, invoice/receipt number, the item you are returning and the reason for the return. Please send your request in writing (by post, fax or email) to our Di Vapor head office so we can resolve your request.

Damaged Products

Upon receiving your item it is important that you open all packaging and check that items are present and not damaged. Any damage must be reported to Di Vapor within 72 hours of delivery. Any damage that has been caused by transit of goods must be noted upon the carrier's delivery note. Carriers require that you sign for all items being in good condition upon delivery. It is important that somebody is present to receive and check the items for damage on the day of delivery.

Back Ordering

If your order is not in stock then a member of our sales team will contact you and give you a revised delivery date. At this point you have the option to withdraw the order if you are unable to wait.

Tax

All orders are subject to 15% VAT. If the rate of VAT changes the final product price will alter accordingly.

Guarantee

All parts include a 24 month guarantee against defects. In the unlikely event that a defect develops in one of the parts then please contact our sales team on 08454 650 800 who will arrange for a spare part to be delivered to you. Please note, Di Vapor recommend that a trained engineer fit the spare part. Di Vapor cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.

Privacy Policy

Your privacy is important to us. Any information that we collect from you will be used in the correct law abiding way (according to the Data Protection Act of 1998). Di Vapor collect and store information regarding your order details, but not payments details. We may also store information you send us, such as queries, feedback, suggestions or complaints. This information is stored so we may provide you with an excellent service. Di Vapor may from time to time send you our own literature but do not sell, pass on or disclose our customers details to any third party. If you do not wish to receive promotional material from Di Vapor you can remove yourself from our mailing list by sending us a message using the contact form on the 'Contact' page.

Other

If any part of these Terms and Conditions is found by a competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these Terms and Conditions, which will continue to be valid and enforceable.