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Di Vapor Guarantees

Di Vapor understands that buying from the Internet does not allow you to check the quality and finish of the product you will receive before delivery. Di Vapor is confident in its superior product quality and finish and wants you to feel comfortable in your buying decision.

1 Year Guarantee - Your peace of mind

All spares sold in our spare parts range including water pumps, steam generators and operational shower hardware is supported by our 12 months Return To Base manufacturers warranty as standard. For more details on how your part is covered before you buy, please contact us directly as your warranty can vary from supplier to supplier. To get an idea of just how many spares we have in stock, take a look at our online spare parts range.

Our mobility range & walk in bath tubs are covered by our 2 year parts guarantee as standard, protecting your purchases for up to two years against any faults or issues*. To make things even easier, we stock all spares for our cabins and bathtubs here in the UK to help ensure a fast response time. In the unlikely event of something going wrong, you won't be waiting around for months for a replacement to arrive.

*This guarantee does not cover accidental damage or normal wear & tear - Your statutory rights are not affected. Labour is not included.

Homeview Guarantee - Risk free shopping

Di Vapor is predominantly an internet based retailer, with all sales done directly through our website or mail order catalogue. We understand that buying from the internet does not allow you touch and feel a product to help give you an idea of the quality & finish you can expect. Here at Di Vapor, we are certain of the superior finish and excellence offered throughout our catalogue. This is why we include our Homeview Guarantee as standard with all product purchases*.

Eliminate any risks and doubts that you may have before you buy, knowing that you're protected by our exclusive Homeview Guarantee. We will deliver your purchased goods to your home at a time and date that suits you. If you're unhappy with the quality or finish for any reason, simply let us know within 14 days and we'll collect the goods from you free of charge. It's that simple!

*Applicable on all orders over £500 dispatched to the United Kingdom only. Please retain all the original packaging so that the item may be resold after being returned safely to us.

Customer Service Guarantee - You are our priority

Here at Di Vapor, we take pride in providing the best possible Customer Service. Our award winning team is on-hand to help you with any technical enquires that you may have, no matter how small, regarding any of the products within our range.

Unsure whether a particular shower enclosure will work in your bathroom or if your water system is performance compatible? Get in touch today - We're here to help! We can offer our experience and product knowledge to help put your mind at ease. If a member of our team can't answer your enquiry, we will endeavour to ensure an answer gets back you as quickly as possible.

There's a few different ways you can get in touch with us, starting with speaking with our team over the phone - Call 08454 650 800 between 9.00am - 5.00pm Monday to Friday. If you'd prefer to email us, simply visit our contact page. Alternatively, you can chat live to one our customer service agents using our Live Chat client.

Price Promise Guarantee - Unbeatable value

The entire Di Vapor range is supplied and supported exclusively within the UK, providing high quality bathroom products at a competitive price. However, we understand that we're not the only bathroom retailer available and that competition is a natural occurrence in any marketplace. That's why we offer our Price Promise Guarantee as a way to tell you that our prices will not be beaten when choosing a like-for-like item.

If you find a product that's similar to one offered by Di Vapor, complete with the quality and aftercare support expected by Di Vapor, please contact a member of our sales team on 08454 650 800. We will do our best to help make your purchase choice a little easier.

Buying with Confidence - The Di Vapor Difference

Buying anything on the internet can be a daunting task for many, which is why we try to make the shopping experience at Di Vapor as seamless and safe as possible. We guarantee that any information submitted to Di Vapor will be kept within the strictest privacy - We don't share any of your information with any third party companies. For added peace of mind all transactions completed on our website are 100% secure & encrypted, handled and supported by secure Global Payments or Paypal.

Di Vapor can deliver any in-stock items in just 48 hours once payment has been completed. Please let us know if a quick delivery is required.