Contact Di Vapor
If you have any questions regarding your order or any of the products within our range then we'd love to hear from you.
Our offices are open Monday - Friday 9am to 5pm.
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Returns Information
Instructions for Returning an Item:
- Please let us know within 14 days of receiving your item. All goods must be received back within 30 days of you receiving your item.
- Returns costs are covered by the customer but you will be refunded your original basic postage.
- Include a copy of the original sales invoice OR order email OR your full delivery address so we know where the product has come from.
- Please give a brief note of the return reason and whether the item is faulty.
- Make sure the item is received back with no marks or damage so it can be resold as new. Please send the item back in its original and unmarked (do not write on) packaging. You can use the same or similar outer packaging (such as a jiffy bag or box).
- For items of value it is recommended that you use a signed delivery service to ensure the goods are successfully returned.
- You do not need a returns number for your return.
- If the item is faulty it may be helpful to contact us first so that we can help diagnose the problem before the item is returned.
- Refund Process - Once the item has been received back it will be checked for damage. You will then have a refund processed within 14 days of the return. The refund will be paid using your original payment method. This typically includes, Master Card, Visa, American Express or PayPal.
Our Returns Address is:
Di Vapor LtdReturns Office 2
Colwall Lodge
Marsh Lane
Solihull
West Midlands
B91 2PQ
You can confirm your return with the following form:
Where is my Order?
To help us with your order please provide the following information:
Cancelling my Order
NOTE - It may not be possible to cancel an order if it has already been sent to our warehouse for processing.
For cancellations, our telephone lines are available Monday - Friday, 9am to 5pm. Please telephone +44(0)121 705 0866.
Alternatively, please provide the following information:
Accounts Enquiry
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Technical Support
Send us your Feedback
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Other Enquiry
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Placing an Order
All orders should be placed through the website for the fastest processing.
- First, browse to the product page or search the part number
- Next click the yellow ADD TO BASKET button that you will see on the product page
- You will then see a page titled 'Your Shopping Basket'. Confirm your basket is correct and then click Proceed to Checkout »
- You can now enter your name, delivery address, delivery preferences (such as standard or next day delivery) and finally choose a payment option to complete your order.
If you are placing a trade order or having issues placing the order through the website then please contact us on +44(0)121 705 0866
Product Enquiry
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Stock Enquiry
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Technical Support
Trade Enquiry
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Other Enquiry
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Thermostatic Cartridge Identification
We can help identify the part required from your photo(s):
- Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
- Can't remove the cartridge? In this case please remove the temperature handle and the plastic stop ring and get a photo of the end of the cartridge and count the number of splines (that fit into the handle).
- Occasionally, we can identify from seeing the exterior of a branded valve. However, we will often need a specific model number.
Kitchen Tap Cartridge Identification
We can help identify the part required from your photo(s):
- Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
- Can't remove the cartridge? In this case please remove the tap handle and any cover shroud and get a photo of the end of the cartridge and count the number of splines (that fit into the handle).
- Occasionally, we can identify from seeing the exterior of a kitchen tap for brands such as Franke and Carron Phoenix.
Diverter Cartridge Identification
We can help identify the part required from your photo(s):
- We will need to see a photo showing the side and bottom of the cartridge.
- We will also need to know the total length and number of splines (that fit into the handle).
Shower Flow Cartridge Identification
We can help identify the part required from your photo(s):
- Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
- Can't remove the cartridge? In this case please remove the flow tap handle and get a photo of the end of the cartridge. Measure the spindle length from the hex nut to the end and count the number of splines (that fit into the handle).
Bathroom Tap Cartridge Identification
We can help identify the part required from your photo(s):
- Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
- Can't remove the cartridge? In this case please remove the tap handle and get a photo of the end of the cartridge and count the number of splines (that fit into the handle).
- Occasionally, we can identify from seeing the exterior of a bathroom tap for some brands but knowing a model code may be necessary.
Single Lever Cartridge Identification
We can help identify the part required from your photo(s):
- Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
- We will need to see the bottom of the cartridge and know the size to complete an identification.
- Alternatively, if you know the shower brand and model then we may be able to identify
Door Roller Identification
We can help identify the part required from your photo(s):
- Send photo(s) of the actual roller showing the full housing along with the requested dimensions.
Other Part Identification
We can help identify the part required from your photo(s):
- Send photo(s) of the part you require with any relevant dimensions.
In addition to your photo(s), please provide as much information as you know:
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