Creating your modern bathroom retreat can be a big investment and we want you to feel secure in your decision to buy from Di Vapor. That's why we provide a 2 year guarantee on each of our products. This guarantee covers all parts against manufacturing defects that may lead to break-downs. The guarantee covers all parts including electrical components and functional parts although does not however cover accidental damage or normal wear and tear.

In the unlikely event that a part breaks down then simply phone Di Vapor and we will arrange for the relevant part to be sent out to you. Di Vapor hold a large stock of spare parts for all our models in our UK warehouse for immediate dispatch and will let you know if the part requires a special order. Please note, Di Vapor can advise on the fitting of any spare part although recommend that a trained engineer fit an electrical or plumbing-specific spare part. Di Vapor cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.

Di Vapor understand that buying from the Internet does not allow you to check the quality and finish of the product you will receive before delivery. Sometimes, a product viewing can not be arranged due to geographical or time constraints. Di Vapor is confident in its superior product quality and finish and wants you to feel comfortable in your buying decision.

Therefore, Di Vapor want to take away the risk of buying directly off the Internet by offering this homeview™ guarantee. If you are not completely happy that the quality or finish of the product is the same as advertised and discussed we will pay for the item to be returned and you will receive a full refund. The boxes can be opened and the product removed for inspection in your home.

This guarantee is valid for up to 14 days from the delivery date. The conditions of this guarantee are that the product is returned with no damage to the product, packaging or boxes so the item remains in a resaleable condition.

Di Vapor are confident that our prices are the lowest and will not be beaten. If you find the same product on sale anywhere else in the United Kingdom and provide a written quotation that is lower than our price then we will beat the price quoted. In addition, if you believe you have found a product of the same high quality with the same features elsewhere then give us the written quotation and we will try to match the quoted price.

friendly - Our friendly and extremely helpful staff are always on-hand to answer any questions you may have regarding steam showers or saunas or product specific enquiries. We promise our staff will deal with your enquiry in a helpful and professional manner.

easy contact - In addition to our dedicated 08454 650 800 phone line, Di Vapor provide a free online chat facility or direct email contact through the Di Vapor website. Please visit our contact Di Vapor page.

knowledgeable - Our staff are trained and have excellent knowledge on all our products and will endeavour to answer your queries. If we don't know the answer immediately then we will find out and call you back.

availability - Di Vapor aims to keep all its products in stock for immediate availability. Due to demand, please phone to confirm and reserve a model. We promise to give you honest delivery estimates.