|Di Vapor is still OPEN - Read our COVID-19 update|
Di Vapor is
OPEN AS NORMAL
During this unprecedented time through this ever changing Coronavirus (COVID-19) situation, the Di Vapor team would like to reassure all of our customers and trade partners about the steps that are being taken to ensure that business can continue as safe as possible.
Di Vapor will continue to review the official UK Government guidelines, but for the time being, all orders are being processed as normal.
For the latest information and advice on COVID-19, please visit the UK Government website: https://www.gov.uk/coronavirus
Safety of our workers
Di Vapor are now operating with a limited team consisting of essential members of staff that are implementing social distancing rules in accordance with government guidelines. Extra precautions are being taken with personal hygiene & handwashing ensuring that all staff and delivery couriers remain safe within the office and warehouse.
Di Vapor has ceased all non-essential trade meetings with suppliers, whilst important trade customers are being dealt with via other forms of communication including video conferencing. All safety changes will remain in place until the Government guidelines change.
Our Stock & inventory
Di Vapor works hard to maintain a constant level of stock with all suppliers and can confirm that we do not have any current concerns for stock at present. We will continue to take regular deliveries from our main suppliers to ensure that all orders can be fulfilled in the fast and timely manner expected from Di Vapor.
As this is an ongoing situation, Di Vapor will continue to adapt as needed. Our website utilises real time stocking to ensure that customers are always being given the correct information. If our website is showing an item is in-stock, we have the item on the shelf ready to ship.
Communication with Di Vapor
As essential customer service staff are no longer able to operate from our usual office premises, you may experience delay via our usual contact number 0121 705 0866.
We encourage all customers to contact our team via email - firstname.lastname@example.org. If you have any enquires you can email us, and we will do our very best to get back to you as soon as possible.
If you need help finding a spare part, please use our website: https://www.divapor.com/find-a-part.php
Deliveries to you
As we are working hard to ensure that all orders are being processed and dispatched within our normal timescales, all orders placed before 3.00pm will be dispatched the same working day. Our carriers are still collecting from our supply chain each day to ensure that goods are being dispatched as quickly and as safely as possible.
All carriers are experiencing delays with deliveries including the Royal Mail. All Special Delivery 1.00pm items posted after Tuesday 31st March 2020 onwards will now be guaranteed to arrive next working day before 9pm. More information can be found here: https://www.royalmail.com/coronavirus
We will continue to update this page as the situation changes daily, with government announcements being made regularly. We would like to wish all our customers and their families the very best during this trying time.
Thank you for your continued support,
The Di Vapor Team