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Contact Di Vapor

If you have any questions regarding your order or any of the products within our range then we'd love to hear from you.

Our offices are open Monday - Friday 9am to 5pm.

Customer Service Email: help@divapor.com

Please click the nature of your enquiry:

OR OR

Relating to:

Type of Product:

Relating to:

Returns Information

Instructions for Returning an Item:

Please let us know within 14 days of receiving your item. All goods must be received back within 30 days of you receiving your item.
Returns costs are covered by the customer but you will be refunded your original basic postage.
Include a copy of the original sales invoice OR order email OR your full delivery address so we know where the product has come from.
Please give a brief note of the return reason and whether the item is faulty.
Make sure the item is received back with no marks or damage so it can be resold as new. Please send the item back in its original and unmarked (do not write on) packaging. You can use the same or similar outer packaging (such as a jiffy bag or box).
For items of value it is recommended that you use a signed delivery service to ensure the goods are successfully returned.
You do not need a returns number for your return.
If the item is faulty it may be helpful to contact us first so that we can help diagnose the problem before the item is returned.
Refund Process - Once the item has been received back it will be checked for damage. You will then have a refund processed within 14 days of the return. The refund will be paid using your original payment method. This typically includes, Master Card, Visa, American Express or PayPal.

Our Returns Address is:

Di Vapor Ltd
Returns Office 2
Colwall Lodge
Marsh Lane
Solihull
West Midlands
B91 2PQ

You can confirm your return with the following form:

Leave this empty:

Email address:*

Exclusive offers & product updates:

Get occasional Di Vapor emails with exclusive discounts on repeat purchases, replacement or backup product offers, useful product advice and special offers on similar Di Vapor products. Unsubscribe at any time.

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Optional Receipt Number (found on printed sales receipt or dispatch email): Reason for your Return:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

Next Step: Click the 'SUBMIT' button and return the item as per the instructions above. This is all the information required for your return.

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Where is my Order?

To help us with your order please provide the following information:

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Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

Next Step: After you click 'SUBMIT', we will investigate and email you back with more information to the email address above. Please ensure you also check any junk mail folder for our response email.

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Cancelling my Order

NOTE - It may not be possible to cancel an order if it has already been sent to our warehouse for processing.

For cancellations, our telephone lines are available Monday - Friday, 9am to 5pm. Please telephone +44(0)121 705 0866.

Alternatively, please provide the following information:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Additional Information: Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

Next Step: After you click 'SUBMIT', we will check whether we are able to cancel your order and we will let you know. Please ensure you also check any junk mail folder for our response email.

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Accounts Enquiry

Please provide the following information to help us deal with your enquiry:

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Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our accounts team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

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Technical Support

Leave this empty:

As Di Vapor is just a distributor for many different brands your first source for technical or installation support should be from the original manufacturer:*

If you still need further assistance then please provide the following information

Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Receipt Number (found on printed sales receipt or dispatch email): Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

Next Step: After clicking the 'SUBMIT' button your enquiry will be sent to our technical team who will respond to the email address above. Please ensure you also check any junk mail folder for our response email.

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Send us your Feedback

Please provide the following information:

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Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Your Feedback:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your feedback will be sent to our team. Thank you.

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Other Enquiry

Please provide the following information:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Delivery Postcode:* Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our customer service team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

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Placing an Order

All orders should be placed through the website for the fastest processing.

First, browse to the product page or search the part number
Next click the yellow ADD TO BASKET button that you will see on the product page
You will then see a page titled 'Your Shopping Basket'. Confirm your basket is correct and then click
Proceed to Checkout »
You can now enter your name, delivery address, delivery preferences (such as standard or next day delivery) and finally choose a payment option to complete your order.

If you are placing a trade order or having issues placing the order through the website then please contact us on +44(0)121 705 0866

Product Enquiry

Please provide the following information to help us answer your enquiry:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Product Part Number (Found just after the product title on the product page): Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our customer service team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

Submit

Stock Enquiry

Please provide the following information to help us answer your enquiry:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Product Part Number (Found just after the product title on the product page): Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our customer service team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

Submit

Technical Support

Leave this empty:

As Di Vapor is just a distributor for many different brands your first source for technical or installation support should be from the original manufacturer:*

If you still need further assistance then please provide the following information

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

Submit

Trade Enquiry

Please provide the following information:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our customer service team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

If you are placing a trade order and need to speak to someone then please contact us on +44(0)121 705 0866

Submit

Other Enquiry

Please provide the following information:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Your Enquiry:* Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our customer service team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

Submit

Thermostatic Cartridge Identification

We can help identify the part required from your photo(s):

Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
Can't remove the cartridge? In this case please remove the temperature handle and the plastic stop ring and get a photo of the end of the cartridge and count the number of splines (that fit into the handle).
Occasionally, we can identify from seeing the exterior of a branded valve. However, we will often need a specific model number.

Kitchen Tap Cartridge Identification

We can help identify the part required from your photo(s):

Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
Can't remove the cartridge? In this case please remove the tap handle and any cover shroud and get a photo of the end of the cartridge and count the number of splines (that fit into the handle).
Occasionally, we can identify from seeing the exterior of a kitchen tap for brands such as Franke and Carron Phoenix.

Diverter Cartridge Identification

We can help identify the part required from your photo(s):

We will need to see a photo showing the side and bottom of the cartridge.
We will also need to know the total length and number of splines (that fit into the handle).

Shower Flow Cartridge Identification

We can help identify the part required from your photo(s):

Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
Can't remove the cartridge? In this case please remove the flow tap handle and get a photo of the end of the cartridge. Measure the spindle length from the hex nut to the end and count the number of splines (that fit into the handle).

Bathroom Tap Cartridge Identification

We can help identify the part required from your photo(s):

Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
Can't remove the cartridge? In this case please remove the tap handle and get a photo of the end of the cartridge and count the number of splines (that fit into the handle).
Occasionally, we can identify from seeing the exterior of a bathroom tap for some brands but knowing a model code may be necessary.

Single Lever Cartridge Identification

We can help identify the part required from your photo(s):

Best Identification: Send a complete photo of the actual part required (out of the valve) along with the requested dimensions.
We will need to see the bottom of the cartridge and know the size to complete an identification.
Alternatively, if you know the shower brand and model then we may be able to identify

Door Roller Identification

We can help identify the part required from your photo(s):

Send photo(s) of the actual roller showing the full housing along with the requested dimensions.

Other Part Identification

We can help identify the part required from your photo(s):

Send photo(s) of the part you require with any relevant dimensions.

In addition to your photo(s), please provide as much information as you know:

Leave this empty:

Your Name:* Email address:*

Exclusive offers & product updates:

Yes, I'd like to receive these exclusive offers and product updates from Di Vapor.

See our Privacy Policy for more information.

Product Brand & Model (if known):

Total Length (mm) - See 'A' on tech diagram:

Number of Splines/Teeth (these fit into the handle - See 'B' on tech diagram):

Splines Diameter (mm) (i.e. the diameter of the splines that fit into the handle - See 'C' on tech diagram):

Direction to turn the water off (either: clockwise-off or anti-clockwise off):

Fitting Thread Diameter (mm) (i.e. the diameter of the thread that screws into the valve body - See 'D' on tech diagram):

Barrel Diameter (mm) (i.e. the diameter of the widest section of the body - See 'D' on tech diagram):

Door Wheel Diameter (mm) - See 'B' on tech diagram:

Glass Hole Diameter (mm) - See 'A' on tech diagram:

Additional Information:* Select Single/Multiple Pre-taken Photo(s):*

More than 1 photo? First click 'Choose files' button below, then:
PC: On a computer hold the 'Ctrl' key while clicking several photos.
iPhone: Tap 'Select' at the top right of the screen then tap each photo.
Android: Long press on the first photo to start selection then tap each additional photo.

Note: Supported images: .jpeg, .jpg, .png, .gif Anti-Spam Captcha - Please enter the characters in the image below:*

*Required Information

After you click 'SUBMIT', your enquiry will be sent to our customer service team who will reply to the email address above. Please ensure you also check any junk mail folder for our response email.

Submit