Trust the Trustmark?

If your looking for a trader to complete some work on an upcoming project, be it a builder for your new extension or plumber for your bathroom renovation, be sure to look out for the TrustMark approval icon. TrustMark is a government backed trade approval body from which some 30 schemes operate including the Federation of Master Builders or the National Federation of Home Improvement. Any firm found on the publicly available database found on www.trustmark.org.uk, has had its work and financial status regularly checked. They even support a user-friendly complaints procedure should you need to raise any points after work completion.

Be weary however, as the TrustMark is by no means a guarantee that your project will run smoothly. TrustMark states that necessary checks are made on registered companies regularly, however small print shows that checks are carried out by a roster of “approved scheme operators” and may not necessarily be up to date. TrustMark also relies very much on some trade bodies carrying out checks themselves – and there is anecdotal evidence around of some homeowners who have relied on TrustMark only to find themselves caught in dispute.

The key to using the TrustMark is to be realistic with any expections you may have.  It also provides a great place to start when looking for a realible source of traders names who are more than likely to be reliable, but it shouldn’t be seen a quick way of selecting a trader and getting work started as soon as possible. Be weary to ensure that you get the bathroom of your dreams or that extension you’ve been waiting for without any hiccups.

Source: Homebuilding Magazine

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